Senior Customer Success Manager, Industry

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1 hour ago
Type
Full time
Salary
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analytics html saas mobile marketing automation
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📋 Description

  • Partner with Account Executives to align and drive renewals
  • Be your customers’ main contact and trusted advisor
  • Drive feature adoption with a shared Success Plan
  • Build strong customer relationships and advocacy
  • Analyze product usage to identify opportunities/risks
  • Conduct Executive Business Reviews and check-ins

🎯 Requirements

  • 3-6 years in customer success or related area
  • Excellent communication and follow‑up skills
  • Experience with mid/large tech companies
  • Team player with strong relationship building
  • Strong time management and project management experience
  • Technical knowledge: SaaS, Mobile, APIs, Marketing Automation, Analytics, or Programming

🎁 Benefits

  • Competitive compensation including equity
  • Retirement plans and ESPP
  • Flexible paid time off
  • Medical, dental, vision, life, and disability insurance
  • Family benefits including parental leave
  • Professional development and yearly learning stipend
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