Senior Customer Success Manager, Industry

📋 Description

• Partner with Account Executives to ensure commercial alignment & drive client renewals
• Be your customers’ main point of contact and trusted advisor at Braze
• Drive feature adoption by building a shared Success Plan with your customers, providing strategic
• Drive customer advocacy by building strong customer relationships and creating mutual value for
• Proactively analyze your customer product usage to identify opportunities and risks to account
• Maintain ongoing contact with your customers through ad hoc communications, regular check-ins

🎯 Requirements

• Experience managing complex, high-value accounts or projects with sophisticated clients, multiple
• Excellent time management and project management experience or certifications (PMP, Agile, etc)
• Strong technical domain knowledge of two or more: SaaS, Mobile, APIs, Marketing Automation, Direct
• 3-6 years relevant experience in related areas (Onboarding, Customer Success, Implementations, or

🎁 Benefits

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefits covering medical, dental, vision, life, and disability
• Professional development with career pathing, learning platforms, and stipend
• A curated in-office employee experience to foster community and innovation