Senior Customer Success Manager, SEUR

📋 Description

• Partner with customers to drive business outcomes using pre-sales plans
• Guide customers on GitLab platform adoption and best practices
• Serve as liaison between customer, Support, PM, and other teams
• Own a book of customers to increase adoption, retention, and satisfaction
• Stay current on GitLab releases and platform capabilities

🎯 Requirements

• Experience in Customer Success or similar role that boosts satisfaction and retention
• Strong ability to define and achieve business outcomes with customers
• Fluent French; excellent verbal, written, and presentation skills
• Understanding of Git, branching strategies, and software development lifecycle
• Knowledge of CI/CD, DevSecOps, and release processes
• Team player, self-starter with strong analytical and problem-solving skills

🎁 Benefits

• Benefits to support health, finances, and well-being
• Flexible Paid Time Off (PTO)
• Team Member Resource Groups
• Equity Compensation and Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave