Serve as the voice of the customer to maximize value and retention.
Deliver ROI-focused business reviews to secure renewals and expansion.
Guide customers to success using Adoption Score and relevant features.
Build executive relationships with CISOs/CIOs at Fortune 500s.
Shape success plans with metrics and monitor customer health.
Collaborate with Account Executives, Sales Engineers, and support teams to mitigate risk.

🎯 Requirements

5+ years CSM experience; 8+ years in enterprise SaaS support.
Executive relationships with CISOs/CIOs at Fortune 500s.
Strong troubleshooting with internet/networking and email security.
Proficient with case management systems and CRMs (Salesforce, Jira).
Bachelor's degree in Computer Engineering, CS, or related field.

🎁 Benefits

Bonus or incentive compensation may be available.
Equity may be offered.
Comprehensive benefits package.

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