Senior Customer Success Manager (Supply chain experience) - LSP

📋 Description

• Own a base of tech-touch customers and design a lifecycle journey.
• Help develop and craft strategy as an early product specialist.
• Plan and execute tech-touch CS programs for onboarding, engagement, renewal, and expansion.
• Segment customers; provide self-guided solutions based on usage data.
• Optimize consumption, adoption, and monitor metrics to improve outcomes.
• Engage customers via targeted emails, health scores, and triggers for scalability.

🎯 Requirements

• 5+ years in Customer Success Tech Touch, Product Specialist, or Project Management.
• Experience in SaaS environments.
• Strong interpersonal and communication skills; ability to present to business teams.
• Analytical and process-oriented mindset; openness to feedback.
• Experience with Jira and Salesforce is highly preferred.
• Technologies: Jira, Confluence, Zendesk, TextExpander, Salesforce.

🎁 Benefits

• In-office work five days a week in Bengaluru.
• Collaborative culture and opportunities to influence product strategy.
• AI-enabled product landscape with data-driven decision making.