Senior Customer Success Partner, Enterprise

📋 Description

• Serve as primary strategic partner for enterprise customers and align on long-term success goals.
• Build multi-threaded relationships with stakeholders via regular meetings and onsite engagements.
• Drive platform adoption by analyzing engagement data and identifying risk/opportunity.
• Lead strategic business reviews, success planning, and roadmap discussions with customers.
• Collaborate with Implementation, Services, Product Support, and Insights teams.

🎯 Requirements

• 5+ years in strategic, customer-facing roles (in influencer marketing).
• Experience supporting Fortune 500 brands with enterprise needs.
• Proven success meeting business KPIs and customer advocacy metrics.
• Build relationships across levels, from daily users to executives.
• Strong problem-solving with a customer-centric approach.
• Proficient in Salesforce, GSuite, Zoom, Slack, Notion, Jira.

🎁 Benefits

• People: collaborate with talented, friendly teammates.
• Guidance: learning platform and onboarding support.
• Surprise meal stipends for remote work.
• Work/life harmony: paid vacation, holidays, wellness.
• Whole health: medical, dental, vision, life insurance.
• Home office stipend to set up your workspace.