Senior Customer Support Executive, Italian & French Speaking

📋 Description

• Senior customer support executive handling multilingual interactions.
• Deliver outstanding customer experiences via live chat, WhatsApp, email, and other channels.
• Assist with orders, logistics, website functionality, and platform usage issues.
• Own escalations and coordinate with internal teams for resolutions.
• Coach teammates, onboard new members, and share best practices.

🎯 Requirements

• 5+ years in online customer support, live chat, and customer-facing roles.
• Native or full professional proficiency in English, Italian, and French.
• Strong customer-first mindset and excellent communication skills.
• Excellent problem-solving and ownership of issues; multitask across platforms.
• Ability to work independently in a remote environment and collaborate with teams.
• Experience with Zendesk or similar support platforms; Spanish is a plus.

🎁 Benefits

• Fully remote work model with flexibility across approved European locations.
• Unlimited holiday allowance.
• Opportunity to work in a fast-growing international environment.
• Collaborative culture with a low-hierarchy structure and team empowerment.
• Continuous learning and professional growth opportunities.