Senior customer support executive responsible for delivering outstanding experiences across
Respond to inquiries via live chat, WhatsApp, email, and other channels; resolve issues quickly.
Handle orders, logistics, website functionality, and platform usage questions.

🎯 Requirements

5+ years in online customer support, live chat, and customer-facing roles.
Native or professional proficiency in English, Italian, and French.
Strong customer-first mindset, ownership of issues, and problem-solving skills.
Ability to multitask across platforms with accuracy and attention to detail.
Remote work capability and experience with Zendesk or similar tools is desirable.

🎁 Benefits

Fully remote role with flexibility across approved European locations.
Unlimited holiday allowance.
Opportunity to work in a fast-growing international environment.
Collaborative culture with low hierarchy and empowerment.
Continuous learning and professional growth opportunities.

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