Senior Customer Support Executive, Italian & French Speaking (Remote in Europe)

📋 Description

• Answer customer inquiries via live chat, WhatsApp, and email
• Handle day-to-day client issues (logistics, orders, website bugs)
• Be the voice of the customer internally; collaborate across departments
• Onboard/train new joiners and coach colleagues
• Manage complex escalations and day-to-day operations
• Work in a fast-paced, scale-up environment with KPI-driven goals

🎯 Requirements

• Minimum 5+ years in online customer support, live chat, and calls
• Native or full professional proficiency in English, Italian and French
• Fluency in Spanish is highly desirable
• Outstanding ownership, multitasking, and cross-functional collaboration
• Proactive, customer-first mindset; able to be the voice of the customer

🎁 Benefits

• Remote work within Europe
• Vibrant culture with growth opportunities
• Unlimited holiday allowance
• Flexible, high-growth environment in a rapid-expansion phase