Senior Customer Support Specialist - Belgium

📋 Description

• Onboard and support key accounts (5–10) across Belgium with a focus on admin topics (affiliations
• Train admins on Alan’s product, workflows, and best practices (remote and onsite)
• Own admin support end-to-end, investigate issues, coordinate with internal teams, ensure timely
• Manage complex conversations with admins, handle objections and escalations
• Identify risks and prevent blockers before they impact admins

🎯 Requirements

• Excellent written & oral communication in Dutch and English
• Strong problem-solving, organizational, and time-management skills
• Customer-facing experience in B2B settings (CS, teaching, or comms)
• Autonomous, proactive, and able to operate in a fast-paced environment
• Comfortable with complex/admin conversations and on-site/off-site collaboration

🎁 Benefits

• Remote work flexibility with in-person collaboration
• Competitive Beligan market compensation with salary range info available via salary page
• Perks and benefits page with culture and principles