Deliver technical assistance to customers via phone, email, Zoom and chat
Own solutions and guide customers to success on Juniper Square platform
Build strong relationships as trusted advisor to private equity customers
Collaborate with Success, Product, and Software Engineers to implement solutions
Guide onboarding and review needs with clients
Escalate and manage high-profile issues to maintain CSAT

🎯 Requirements

Bachelor’s degree (Finance, Accounting, Economics, MIS, or related) preferred
4-6+ years in a relevant customer-facing role
Excellent written and verbal communication
Assertive, persistent in resolving requests
Team-first, empathetic, customer-focused
Strong troubleshooting, problem solving, and analytical ability

🎁 Benefits

Base salary, equity, and benefits package
Supplemental health and dental coverage
Paid holidays, family/maternity/personal leave
Pension contributions
Annual professional development stipend

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