Senior Director - Business Execution

📋 Description

• Lead execution on customer experience transformation initiatives for GCS.
• Partner with VP of GCS to run operating rhythm and governance.
• Bridge services with Product/Engineering for in-product improvements.
• Represent VP in cross-functional forums with Sales, Finance, HR, and Product.
• Scale the VP's reach by driving cross-functional decisions and speed.
• Own milestones and ensure timely transformation velocity.

🎯 Requirements

• 12+ years in customer experience, SaaS ops, strategy, or transformation roles.
• Knowledge across Professional Services, Support, CS, Education, Adoption, VoC.
• Strategic planning and governance/milestone execution.
• Vision articulation to customers and internal stakeholders.
• ELT-level narrative writing and escalation judgment.
• Cross-functional influence with Finance, HR, Product, Sales.

🎁 Benefits

• Base salary $245,140 — $302,820 USD; bonus/equity may be available.
• Health, dental, vision, disability, life insurances.
• Equity + ESPP, flexible PTO, commuter benefits, wellness programs.
• Adoption and parental leave benefits.