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21 minutes ago
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Full time
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Related skills

customer success project management strategic planning performance metrics leadership

📋 Description

  • Lead client service strategy and execution across the org.
  • Oversee capacity planning, project delivery, and performance reviews.
  • Drive renewal and cross-sell initiatives with client leadership.
  • Ensure timely delivery of initiatives and maintain client satisfaction.
  • Collaborate with sales and CS teams on client activity and needs.

🎯 Requirements

  • Bachelor’s Degree in management, communications, or related field.
  • 8+ years in benefits administration with brokers, carriers, and clients.
  • Strong relationship, PM, analytical, and stakeholder management skills.
  • Excellent communication; resourceful problem solver; tech-savvy.
  • Ability to travel up to 15%.

🎁 Benefits

  • Competitive pay and quarterly bonus eligibility.
  • Comprehensive benefits package; apply via official process.
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