Senior Director, Customer Success

📋 Description

• Lead and grow Enterprise Customer Success across the Americas, overseeing Directors and Managers.
• Define and execute enterprise CS strategy, aligning engagement models and processes with business
• Drive retention, adoption, satisfaction, and expansion among a complex enterprise portfolio.
• Build executive relationships with key customers and act as a senior advisor throughout lifecycle.
• Lead complex escalations to protect relationships and outcomes.
• Collaborate with Sales, Renewals, Support, Product, and Engineering to optimize customer

🎯 Requirements

• 10+ years in Customer Success, Account Management, or Post-Sales leadership in B2B SaaS; 5+ years
• Experience leading Enterprise/Global customer relationships, preferably in cybersecurity or complex
• Strong business acumen; ability to engage Fortune 500 stakeholders and executives.
• Proven scaling of CS teams, processes, and operating models in high-growth environments.
• Deep understanding of retention, renewals, expansion, adoption, and value strategies
• Data-driven, strategic thinking; strong communication and executive presence.

🎁 Benefits

• Base salary range of $255,040–$300,000 USD.
• Eligibility for annual bonus or incentive compensation.
• Equity participation.
• Comprehensive benefits package.
• Remote work opportunity within the United States.
• Opportunity to lead enterprise CS and work cross-functionally with Sales, Product, Engineering