Senior Director, Customer Success

📋 Description

• Lead and develop the Enterprise Customer Success team across AMER, including Directors and Managers.
• Drive retention, satisfaction, and expansion across a large, complex enterprise base.
• Establish and execute Enterprise CS strategy aligned with company goals and scalable motions for
• Partner with Sales, Renewals, Support, and Product to ensure seamless experiences and maximize
• Build executive relationships with strategic customers and own escalations when needed.
• Implement scalable success planning, executive reviews, and value realization frameworks for

🎯 Requirements

• 10+ years in Customer Success, Account Management, or Post-Sales leadership in a B2B SaaS
• Proven experience managing Enterprise/Global customers, preferably in cybersecurity, email
• Strong business acumen and ability to partner with senior executives at Fortune 500 organizations.
• Track record of scaling teams and processes in high-growth settings.
• Experience driving retention and expansion via data, systems, and cross-functional collaboration.
• Exceptional communication, executive presence, and relationship management skills.

🎁 Benefits

• Competitive base salary with potential for bonuses or incentive compensation.
• Equity and comprehensive benefits package.
• Remote-friendly role with travel up to 25% to meet key customers and internal teams.