Senior Director, Enterprise Enablement

📋 Description

• Drive the customer education strategy, modernization of the learning experience, and roadmap.
• Own and scale Coupa University: certification tracks, AI driven, digital-first nurture pathways, and self-paced practitioner enablement to drive skills acquisition and product adoption.
• Partner with the Learning Product organization to map and scale training and certification offerings, and solidify the free-to-fee customer education strategy.
• Track and report on the link between certification, training consumption and renewal rates, partner success, and customer satisfaction — make this the north-star metric for the function.
• Lead a team responsible for post-sales enablement, ensuring customer success, consultants, and support teams have the value messaging, playbooks, and technical readiness needed across the customer lifecycle.
• Build and lead partner enablement experiences, leveraging certification paths and joint learning frameworks for key technical roles. Leverage AI to accelerate enablement.

🎯 Requirements

• 12+ years operationalizing enablement, GTM, or customer education strategy in enterprise software or SaaS, including 5+ years directly managing people managers.
• Proven experience leading or partnering closely with Customer teams, Customer Success, Consulting, Support, and/or Partner organizations.
• Track record commercializing training or certification portfolios — packaging, pricing, and positioning offerings that generate measurable pipeline or retention impact.
• People leadership: demonstrated success managing managers and building team capability, not just individual contributors.
• Data literate: comfortable defining and tracking metrics that connect enablement activity to renewal and retention outcomes.
• Executive presence: able to align CCO, Customer Success, Consulting, Support, and Partner leadership around a shared operating model.
• Strong knowledge of learning operations, learning management systems, learning experience platforms and/or tools and systems for running and operating education offerings.
• Bachelor's degree required; MBA or advanced degree preferred.