Lead Nexthink's global EUE team across five countries
Own end-to-end IT Workplace experience (devices, peripherals, remote office infra)
Drive adoption of Spark and AI-powered ITSM platform
Collaborate with Engineering and Product on in-development tools
Ensure security/compliance within ISO 27001 and SOC 2 boundaries
Act as internal champion for Digital Employee Experience (DEX)

🎯 Requirements

5+ years people management, distributed/global teams
Experience in IT end-user support or workplace tech at scale
Hands-on automation and AI-driven support tooling
Hands-on user of DEX platform; internal advocacy
Comfort with in-development products, ambiguity, and operational feedback
Strong analytical mindset with data, SLAs, KPIs

🎁 Benefits

Internal IT leadership role with innovation focus
Hybrid work model with international exposure
Working with ISO 27001/SOC 2 compliant environment
Budget ownership for tooling, vendors, and team resourcing

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