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Lead customer-facing solution discussions with enterprise customers
Advise on customer experience, CRM, digital transformation, and AI initiatives
Drive pre-sales activities including qualification, proposals, and positioning
Define architectures and technical approaches for engagements
Collaborate with Salesforce and ecosystem partners
Grow Gruve's CX and Salesforce business in Korea; mentor consultants and architects

10+ years of experience in enterprise architecture, solution consulting, pre-sales, CRM, or customer experience technologies
Experience engaging enterprise customers and executive stakeholders
Strong pre-sales and solution consulting capabilities, with the ability to align business objectives to technology solutions
1–2+ years of Salesforce experience or Salesforce-related projects
Fluent Korean and strong business English communication skills
Knowledge of Agentforce, Data Cloud, Einstein AI, or other AI-powered customer engagement technologies

Senior Engineering Manager, Customer Experience (Salesforce)

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