Senior Enterprise Customer Success Manager

📋 Description

• Own end-to-end success for strategic accounts; focus on net retention, churn minimization, and
• Lead commercial renewals, upgrades, and multi-year deals with Sales to protect revenue and deepen
• Develop proactive renewal strategies, identify risk early, and mobilize resources to defend and
• Map stakeholders across accounts; build champions and relationships with economic buyers and exec
• Prepare executive-level reviews linking AfterShip impact to customer outcomes using metrics and ROI
• Collaborate cross-functionally with Sales, Support, Product, and Engineering across time zones to

🎯 Requirements

• 5+ years in Customer Success, Account Management, or related SaaS role; experience with
• Proven expertise in commercial negotiations, renewals, pricing conversations, and defending revenue
• Track record of owning revenue with strong retention and expansion against quota.
• Executive presence with stakeholder management at VP/C-suite level.
• Strong storytelling; can translate data into business value and ROI narratives.
• Ability to explain technical solutions in business terms to clients and internal teams.

🎁 Benefits

• Remote-first culture with flexible work setup in hub locations.
• Competitive compensation and healthcare coverage from day 1.
• Retirement plans with company match; unlimited PTO; learning & wellness benefits.
• Monthly book perk; career progression and professional development.
• In-office lunches and commuter benefits for hub-based teammates.