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11-50 employees
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Senior Executive, Operations Excellence & Governance

On site

Operations

Added

7 days ago

Location

🌍 Worldwide

Type

Full time

Salary

Salary not provided

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Related skills

sql qa process improvement ai workflows

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📋 Description

QA/QC audit of AI-generated ticket responses
Map and optimize end-to-end workflows; reduce bottlenecks and automate where possible
Maintain SOPs and workflow guides for humans and AI system support

🎯 Requirements

Minimum 3 years in operations, process improvement, PM, QA or related field
Strong analytical/process thinking; scalable improvements
Familiarity with AI tools or automation platforms; curiosity about AI failures
Basic SQL for data support and diagnostics
Clear, structured written communication

🎁 Benefits

Term Life and Medical Insurance
GrabFlex benefits package options
Parental and birthday leave, LASA volunteering leave
Grabber Assistance Programme and flexible work arrangements

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