Senior Full Stack Engineer (Realtime & Voice) Customer Experience Platform

📋 Description

• Own the voice channel end to end, including telephony and CPaaS integrations (e.g., Twilio, Amazon
• Build product features across the stack, including web chat front ends in React/TypeScript, backend
• Design for multi-tenant scale, with one codebase serving many partners through configuration rather
• Build the safety and compliance plumbing for enterprise partners audit, including guardrails
• Keep revenue-critical deployments healthy through observability, alerting, incident response, and
• Build platform capabilities configured for partner telephony integrations and go-lives

🎯 Requirements

• 6+ years of software engineering experience with senior-level ownership of production systems
• Hands-on realtime systems experience (voice applications, WebRTC/SIP, streaming media)
• Strong frontend (React, TypeScript) and backend (Scala or JVM language, and/or Python); cloud infra
• Experience designing, building, and maintaining RESTful APIs, microservices, or event-driven systems
• Familiarity with AI coding tools and ability to review and own shipped code
• Operable-systems mindset: SLAs, observability, on-call, rollback plans

🎁 Benefits

• Competitive salary + pre-IPO equity; 100% group insurance premiums covered
• Life, disability coverage; HSA for medical/dental
• Telemedicine access; RRSP with pre-tax withdrawals; generous parental leave
• Unlimited PTO; travel stipend; FlexDesk/co-working options
• Collaborative culture with open management communication and high impact roles