Senior Full Stack Engineer (Realtime & Voice) Customer Experience Platform

📋 Description

• Own the voice channel end to end, including telephony and CPaaS integrations (e.g., Twilio, Amazon
• Build product features across the stack, including web chat front ends in React/TypeScript, backend
• Design for multi-tenant scale, with one codebase serving many partners through configuration rather
• Build the safety and compliance plumbing for enterprise partners audit, including guardrails
• Keep revenue-critical deployments healthy through observability, alerting, incident response, and
• Build platform capabilities forward-deployed engineers configure for partner telephony integrations

🎯 Requirements

• 6+ years of software engineering experience with senior-level ownership of production systems and
• Hands-on realtime systems experience, such as voice applications, WebRTC/SIP, streaming media, or
• Strong frontend (React, TypeScript) and backend (Scala or JVM language, and/or Python); cloud infra
• Experience designing, building, and maintaining RESTful APIs, microservices, or event-driven systems
• Familiarity with AI coding tools in workflow; ability to review, correct, and own everything that
• Operable-systems mindset: SLAs, observability, on-call rotations, rollback plans

🎁 Benefits

• Well-funded startup with competitive salary and pre-IPO equity
• Unlimited PTO
• Carrot Cash travel stipend
• Co-working space access and remote-works stipend
• Generous parental leave; open communication with leadership; small, dynamic teams
• 100% employer-paid Medical, Dental and Vision; Disability/Life insurance; HRA; 401k plan