Senior Implementation Engineer

📋 Description

• Own onboarding journey from provisioning to handoff to Customer Success.
• Collaborate with Success, Sales, Operations, Support, and Enablement to scale onboarding.
• Develop workflows, automation, and tools to improve onboarding efficiency.
• Balance personalized support with scalable processes and automation.
• Monitor success metrics across provisioning, onboarding, and satisfaction.

🎯 Requirements

• 4+ years with external customers in onboarding, implementation, or similar roles.
• Proven experience managing onboarding processes end-to-end.
• Strong SaaS/cloud knowledge; ability to learn and explain technical workflows.
• Collaborative, problem-solving, and excellent communication skills.
• Customer-centric mindset with ability to scale operations.
• Leadership willingness and comfort working in fast-moving, remote-first environments.

🎁 Benefits

• €71,400–€102,000+ per year, plus equity for eligible EU-based employees.
• Remote-first with flexible scheduling; offices in Seattle and Paris when applicable.
• Generous PTO, wellness days, and year-end wellness break.
• Home office stipend and US$100 net/month technology stipend.
• Learning & development stipend for conferences/courses.
• 16 weeks parental leave after six months.