Senior Implementation Engineer

📋 Description

• Own onboarding and provisioning activities to enable rapid, scalable customer success.
• Guide new customers through their journey with personalized, customer-centric solutions.
• Build and maintain onboarding workflows, automation, and tools.
• Ensure smooth transitions between Sales, Onboarding, Customer Success, and Support.
• Collaborate with cross-functional teams to improve onboarding efficiency and outcomes.
• Monitor key success metrics across provisioning, onboarding efficiency, and customer satisfaction.

🎯 Requirements

• 4+ years of professional, full-time experience with external customers (onboarding/implementation
• Proven experience managing onboarding/implementation from initial engagement to handoff.
• Strong understanding of SaaS platforms and cloud-based technologies.
• Ability to collaborate across Customer Success, Sales, Operations, Support, and other teams.
• Excellent problem-solving, communication, relationship management, and organizational skills.
• Customer-centric mindset with ability to balance individual needs with scalable processes.

🎁 Benefits

• Competitive compensation of €71,400–€102,000+ per year, plus equity, for eligible EU-based
• Remote-first work environment with flexibility to manage your schedule.
• Offices in Seattle and Paris for connection where applicable.
• Generous paid time off, wellness days, and end-of-year wellness break.
• Home office support and technology stipend (US$100 net per month).
• Annual learning and development stipend for conferences/courses.