Senior Implementation Engineer

📋 Description

• Own onboarding and provisioning activities for customers
• Guide customers through initial journey with scalable processes
• Maintain strong relationships during onboarding and migration
• Improve workflows, automation, and operational strategies
• Ensure smooth handoffs across Sales, Onboarding, CS, Support
• Monitor success metrics for provisioning, satisfaction, and revenue impact

🎯 Requirements

• 4+ years of customer-facing onboarding/implementation experience
• Proven onboarding/implementation process management
• Strong SaaS and cloud tech understanding
• Collaboration across CS, Sales, Operations, Support
• Excellent problem-solving and communication skills
• Customer-centric mindset with scalable processes

🎁 Benefits

• €71,400–€102,000+ per year, plus equity (EU-based)
• Remote-first with flexibility
• Offices in Seattle and Paris for connection
• Generous PTO, wellness days, year-end break
• Home office support for remote workspace
• Technology stipend US$100 net/month