Senior Implementation Engineer

📋 Description

• Own onboarding and provisioning activities for SaaS onboarding at scale
• Collaborate with Customer Success, Sales, Operations, Support, and Enablement
• Guide customers through initial journey with scalable processes
• Develop and improve workflows, automation, and operational strategies
• Ensure smooth transitions between teams throughout the customer journey
• Monitor success metrics and drive process improvements

🎯 Requirements

• 4+ years in customer onboarding, implementation, or similar roles
• Experience managing customer-facing onboarding from initial engagement to handoff
• Strong SaaS/cloud knowledge and ability to explain technical workflows
• Cross-functional collaboration and strong communication
• Customer-centric mindset with scalable processes
• Able to adapt to evolving tech and business environments

🎁 Benefits

• €71,400–€102,000+ per year, plus equity for eligible EU-based employees
• Remote-first with offices in Seattle and Paris for collaboration
• Generous PTO, wellness days, end-of-year wellness break
• Home office support and technology stipend
• Annual learning stipend and professional development
• 16 weeks paid parental leave after six months