EBANX

501-1,000 employees
15 jobs posted

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Senior Incident Management Analyst

Added

22 hours ago

Location

🇧🇷 Curitiba

Type

Full time

Salary

Salary not provided

Related skills

itil incident management root cause analysis sla rcas

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📋 Description

Lead end-to-end management of critical incidents to ensure fast identification and resolution.
Act as technical and operational reference during high-severity situations to ensure business
Coordinate across technical and business teams, communicating with stakeholders throughout the

🎯 Requirements

Solid experience in Incident Management in 24x7/critical environments (payments, NOC, SOC, etc.).
Ability to coordinate complex incidents and make decisions under pressure.
Experience managing technical and executive escalations with cross-team stakeholders.
Strong communication skills to translate technical scenarios for technical and non-technical
Hands-on experience with SLAs, operational KPIs, MTTD/MTTA/MTTR and incident metrics.
Knowledge of ITIL or similar incident governance frameworks; ownership and accountability mindset.

🎁 Benefits

Performance Bonus based on company results.
Meal Allowance and other wellbeing programs.
Educational support for undergraduate/graduate/MBA; skills budget for courses and certifications.
Language classes and health & wellbeing programs.

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