Senior IT Support Engineer

📋 Description

• Provide on-site and remote tech support for Airwallex employees and contractors, focused on macOS
• Provide software support and troubleshooting on macOS and Windows OS
• Use basic hardware troubleshooting skills - quickly able to debug common problems with windows and
• Strong troubleshooting skills with common software, i.e. Zoom, Slack, Google Chrome, Google
• Provide AV support for our meeting rooms, event spaces and office technology - daily and for
• Conduct new hire IT onboarding events every week - help our new starters set up their computers

🎯 Requirements

• Exceptional customer service and hospitality skills - patiently and empathetically supporting
• Exceptional, proven communication skills - written and verbal
• Great documentation skills – you can document your work, and write to a high standard
• Experience with supporting and troubleshooting common MDM applications – Mac and Windows
• Experience with basic administration of Google Workspace, Okta, Confluence, JIRA, Zoom
• Strong Slack skills – you know how to communicate technical issues with peers or senior support