Senior IT Technician

📋 Description

• Senior, hands-on IT role in a cloud-first setup.
• Cover full employee IT lifecycle and project work beyond helpdesk.
• Own what could improve IT setup and push for fixes.
• Provide clear, timely updates as first point of contact.
• Escalation point (3rd line) and go-to expert for IT Service.

🎯 Requirements

• 4+ years IT support/helpdesk experience, including escalation roles.
• Confident supporting macOS and Windows in business.
• Strong troubleshooting and end-to-end ownership.
• Clear, patient communicator for non-technical colleagues.
• Hands-on with cloud-first tech stack (identity, devices, networking).

🎁 Benefits

• Competitive salary
• Equity scheme
• 25 days holiday
• Sea-front office with massages and snacks
• Private medical insurance and life assurance
• Pension scheme and enhanced family leave