Senior Lead - HR Shared Services

📋 Description

• Own end-to-end HR Shared Services delivery across multiple countries.
• Manage onboarding, probation, contracting, records, payroll inputs, offboarding.
• Oversee employee relations case administration with audits and confidentiality.
• Build dashboards and use data to identify root causes of errors.
• Pilot AI-enabled workflows with governance to improve operations.
• Collaborate with Head of HR Shared Services to meet SLA and quality targets.

🎯 Requirements

• Chartered HR Practitioner status with CIHRM Ghana.
• Experience translating policy into operational processes, templates, and controls.
• Comfort using data to diagnose service problems and build dashboards.
• Experience piloting automation and AI use cases in HR ops with governance.

🎁 Benefits

• Diverse development programs and coaching partnerships.
• On-the-job training and family-friendly policies.
• Flexibility and well-being focus.
• Inclusive, equal opportunity employer with a commitment to diversity.