Senior Manager, Benefit Verification & Authorization Operations

📋 Description

• Lead building and scaling the BVA operation, aligning with business priorities.
• Develop scalable processes, workflows, and operating rhythms for growth.
• Partner with AI Engineering to automate workflows and build tools.
• Define a strong BVA customer experience from onboarding to service delivery.
• Oversee day-to-day operations while driving long-term improvements.

🎯 Requirements

• 7+ years in operations, service delivery, revenue cycle management, or related field.
• 3+ years leading people leaders (Managers/Team Leads).
• Experience building and standardizing operational processes in growing environments.
• Experience using metrics/quality data to drive decisions.
• Ability to identify gaps and implement scalable solutions.
• Experience leading cross-functional initiatives and onboarding processes.

🎁 Benefits

• Remote/hybrid environment
• Competitive salaries
• Potential equity compensation
• Flexible PTO
• Company-wide sponsored lunches
• Comprehensive medical/dental/vision insurance