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Senior Manager, Care Transformation

Added

16 minutes ago

Location

🌍 Worldwide

Type

Full time

Salary

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Related skills

ai cross-functional engineering product data-driven

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📋 Description

Shape how Toast delivers customer care—bridging Care, Product, and Engineering.
Own high-impact, end-to-end initiatives from idea to rollout.
Influence leadership with updates and recommendations.

🎯 Requirements

7+ years in consulting, operations, customer experience, or related roles.
Proven track record leading cross-functional initiatives.
Strong structured problem-solving and analytics.
Experience with AI tools to boost productivity and impact.
Experience partnering with Product, Engineering, or Tech teams.
Ability to navigate ambiguity and fast-moving environments.

🎁 Benefits

Competitive compensation and benefits.
Hybrid work options and in-office collaboration where available.
Culture of ownership and continuous improvement.

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