Senior Manager, Client Learning & Adoption

📋 Description

• Lead evolution of Client Learning & Adoption function with scalable adoption programs
• Manage a global team responsible for client learning, onboarding, adoption, enablement
• Design, implement, and optimize LMS, learning pathways, certification programs, and scalable
• Partner with Change Management and Communications to enable major customer-facing initiatives.
• Align learning content and enablement across platforms and regions for a unified client experience.
• Develop localized learning content and measure adoption impact to drive customer outcomes.

🎯 Requirements

• Bachelor's degree in Business, Education, Customer Success, Communications, or related field.
• 8+ years in customer success, education, enablement, learning and development, or related roles.
• At least 5 years of people leadership in a dynamic, matrixed environment.
• Experience designing and scaling client learning programs and adoption initiatives.
• Strong understanding of LMS and digital learning platforms, with enablement methodologies.
• Experience using analytics to drive outcomes and strong stakeholder management.

🎁 Benefits

• Generous paid time off in your first year, increasing with tenure.
• Up to 16 weeks 100% paid parental leave after one year of employment.
• Education assistance and extensive training resources.
• 401k with company matching and health & wellness benefits.