Senior Manager, Client Operations

📋 Description

• Lead and transform the operational support function
• Own end-to-end service performance metrics
• Coordinate incident response across engineering and partners
• Oversee multi-channel client and cardholder support
• Manage third-party vendors and outsourced providers
• Drive modernization of support infrastructure and AI-assisted strategies

🎯 Requirements

• 8+ years in client/support operations in fintech, payments, or regulated tech
• Experience leading enterprise incident response and RCA delivery
• Proven ability to support enterprise accounts and exec stakeholders
• Experience with contact centers, CS platforms, and third-party providers
• Payments ops knowledge: AML/KYC, PCI DSS, dispute management
• Technical fluency with API integrations and platform troubleshooting

🎁 Benefits

• Competitive compensation
• Fully remote work environment
• Comprehensive health benefits
• Paid time off and work-life balance support
• Opportunity to influence operational strategy
• Professional development and AI-driven solutions exposure