Senior Manager, Client Operations

📋 Description

• Lead operational support, service delivery, and client relationships for fintech/payments
• Own end-to-end service performance metrics and escalation processes across teams and vendors.
• Drive modernization of support infrastructure, including automation and AI-assisted solutions.
• Coordinate incident response with engineering, partners, and clients during critical events.
• Influence operational strategy, governance, and regulatory alignment with compliance teams.

🎯 Requirements

• 8+ years in client/support operations, service delivery, or similar leadership in fintech/payments
• Experience leading enterprise incident response and presenting complex root cause analyses.
• Proven ability to manage enterprise accounts with executive stakeholders.
• Experience with CCaaS, CRM, telephony, ticketing, or AI-powered support solutions.
• Strong payments operations knowledge, including AML/KYC, PCI DSS, and dispute handling.
• Technical fluency with API integrations and platform troubleshooting; familiarity with Zoho, Jira

🎁 Benefits

• Competitive compensation aligned with experience.
• Fully remote work environment with flexibility.
• Health, dental, and vision benefits.
• Paid time off and work-life balance support.
• Opportunity to influence strategic operational initiatives and AI-driven solutions.
• Professional development and mentorship opportunities.