Senior Manager, Client Operations

📋 Description

• Lead and transform the operational support function for enterprise clients.
• Oversee service performance metrics, incident response, root cause analyses, and improvements.
• Manage multi-channel client and cardholder support, vendors, and partnerships.
• Drive modernization of contact center platforms, ticketing, knowledge tools, and automation.
• Develop AI-assisted support strategies while ensuring compliance and trust.

🎯 Requirements

• 8+ years in client/support operations, service delivery, or related leadership in
• Proven experience leading technical incident response for enterprise customers with complex RCA.
• Track record supporting high-value enterprise accounts and communicating with executives.
• Experience managing support teams, contact centers, and third-party providers.
• Deep understanding of payments operations, AML/KYC, regulatory PCI DSS considerations.
• Experience implementing/migrating CCaaS, CRM, telephony, ticketing, or AI-powered support.

🎁 Benefits

• Competitive compensation aligned with experience and impact.
• Fully remote work environment with flexibility and results focus.
• Comprehensive health, dental, and vision benefits.
• PTO and work-life balance support.
• Opportunity to own critical operational initiatives with visible impact.
• Exposure to senior leadership and strategic decision-making.