Senior Manager, Client Operations

📋 Description

• Lead and transform operational support for client ops in fintech/payments
• Own end-to-end service performance metrics and escalation paths
• Coordinate incident response with engineering, vendors, and clients
• Drive root cause analyses and corrective actions
• Oversee multi-channel support operations (phone, email, chat, disputes)
• Manage third-party providers with QA and reviews

🎯 Requirements

• 8+ years in client/support operations leadership in fintech/payments/SaaS
• Experience managing technical incident response for enterprise customers
• Proven ability to support high-value enterprise accounts with execs
• Led support teams, contact centers, and third-party providers
• Strong payments ops knowledge: transactions, disputes, AML/KYC, PCI DSS
• Experience implementing/migrating CCaaS, CRM, telephony, AI support

🎁 Benefits

• Competitive compensation aligned with experience
• Fully remote work environment
• Health, dental, vision benefits
• PTO and work-life balance support
• Ownership of critical initiatives with business impact
• Exposure to senior leadership and strategic decisions