Senior Manager, Client Operations

📋 Description

• Lead and transform the operational support function.
• Own service performance metrics and SLAs.
• Coordinate incident response with engineering teams.
• Oversee multi-channel client and cardholder support.
• Partner with compliance for regulatory alignment.

🎯 Requirements

• 8+ years in client/support operations in fintech or SaaS.
• Experience with enterprise incident response and RCA.
• Proven leadership of support and service delivery teams.
• Strong payments ops knowledge: AML/KYC, PCI DSS.
• Experience with CCaaS, CRM, telephony, ticketing systems, AI tools.
• Excellent executive communication and data-driven decisions.

🎁 Benefits

• Competitive compensation aligned with impact.
• Fully remote work environment.
• Comprehensive health benefits and PTO.
• Opportunities for ownership of strategic initiatives.
• Exposure to senior leadership and growth opportunities.
• Access to AI-driven solutions and fintech tech.