Senior Manager, Client Operations

📋 Description

• Lead operational support, service delivery, and client relationships for enterprise fintech clients.
• Oversee incident response, root cause analysis, and cross-functional coordination with engineering
• Manage multi-channel client and cardholder support (phone, email, chat, disputes).
• Lead vendor management and modernization of support infrastructure with automation and AI-driven
• Define escalation processes and drive operational improvements across teams and partners.

🎯 Requirements

• 8+ years in client/support operations or similar leadership roles in fintech, payments, or
• Experience with technical incident response for enterprise clients; able to present complex root
• Strong track record managing enterprise accounts and engaging executive stakeholders.
• Experience leading support teams, contact centers, and third-party providers.
• Understanding of payments operations, AML/KYC, regulatory requirements, and PCI DSS.
• Experience implementing or migrating platforms (CCaaS, CRM, telephony, ticketing, AI-powered

🎁 Benefits

• Competitive compensation aligned with experience and impact.
• Fully remote work environment with flexibility and focus on results.
• Comprehensive health, dental, and vision benefits.
• PTO and work-life balance support.
• Opportunity to lead strategic operational initiatives with senior leadership exposure.
• High-growth environment with opportunities for professional development and AI-driven solutions.