Senior Manager, Client Operations

📋 Description

• Lead and transform the operational support function.
• Oversee service delivery, client relationships, and transparency.
• Manage incident response with engineering and partners.
• Drive continuous improvement and automation in workflows.
• Oversee multi-channel client support and vendor management.
• Partner with compliance for regulatory alignment.

🎯 Requirements

• 8+ years in client or service operations leadership.
• Experience with enterprise incident response and root-cause analyses.
• Proven ability to manage enterprise accounts and exec stakeholders.
• Led support, contact centers, and third-party providers.
• Strong payments ops knowledge and PCI DSS awareness.
• Experience with CCaaS, CRM, telephony, AI support tools.

🎁 Benefits

• Competitive compensation depending on experience.
• Fully remote work environment and flexible scheduling.
• Health, dental, and vision benefits.
• Paid time off and work-life balance support.
• Ownership of strategic operational initiatives.
• Exposure to senior leadership and strategic decisions.