Jobgether

11-50
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Senior Manager, Client Operations

Added

20 days ago

Location

🇹🇷 Turkey

Type

Full time

Salary

Salary not provided

Related skills

crm payments fintech saas ai

Why Job Hunt? Let AI Run Your Business

Describe it — AI builds, launches & grows it.

📋 Description

Lead and transform the client operations function
Own service performance metrics and escalation paths
Manage incident response with engineering and partners
Oversee multi-channel client and cardholder support
Partner with compliance and security teams
Drive automation and AI-assisted support initiatives

🎯 Requirements

8+ years in client/support ops in fintech or regulated env
Experience with enterprise incident response and RCA
Proven leader of support, contact centers, and vendors
Payments ops knowledge: AML/KYC, PCI DSS
Experience with CCaaS, CRM, ticketing, AI support
Strong analytics and data-driven decisions

🎁 Benefits

Competitive comp aligned with impact
Fully remote work environment
Health, dental, vision benefits
PTO and work-life balance support
Ownership of key operational initiatives
Exposure to senior leadership and strategic planning

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