Senior Manager, Client Operations

📋 Description

• Own end-to-end service performance metrics
• Lead technical incident response for production issues
• Manage root cause analyses and corrective actions
• Partner with enterprise clients for operational transparency
• Oversee multi-channel client and cardholder support
• Manage third-party vendors and outsourced providers

🎯 Requirements

• 8+ years in client/operations leadership in fintech/payments/SaaS
• Experience with enterprise incident response and root cause analyses
• Proven ability to support enterprise accounts and executive stakeholders
• Experience leading support, call centers, and third-party providers
• Strong payments ops knowledge: transactions, disputes, AML/KYC, PCI DSS
• Experience implementing/migrating CCaaS, CRM, telephony, ticketing, AI support

🎁 Benefits

• Competitive compensation aligned with experience
• Fully remote work environment
• Comprehensive health, dental, and vision
• PTO and work-life balance support
• Ownership of critical operational initiatives
• Exposure to senior leadership and strategic decisions