Senior Manager, Client Operations

📋 Description

• Lead and transform client operations to ensure service delivery and strong client relationships.
• Own end-to-end service performance metrics and escalation processes.
• Manage technical incident response coordinating engineering, partners, and clients.
• Oversee multi-channel support and third-party providers.
• Drive modernization of contact centers, ticketing, knowledge tools, and automation.
• Develop AI-assisted support strategies and scalable teams.

🎯 Requirements

• 8+ years in client operations, support ops, service delivery, or similar leadership in
• Strong experience leading enterprise incident response with root cause analyses.
• Proven ability to support high-value enterprise accounts and communicate with executives.
• Experience leading support teams, service delivery, contact centers, and vendors.
• Strong understanding of payments operations, AML/KYC, regulatory requirements, PCI DSS.
• Experience with CCaaS, CRM, telephony, ticketing, and AI-powered support; API integrations; data

🎁 Benefits

• Competitive compensation aligned with experience and impact.
• Fully remote work environment with focus on results.
• Comprehensive health, dental, and vision benefits.
• Paid time off and work-life balance support.
• Opportunity to own critical operational initiatives with visible business impact.
• Regular exposure to senior leadership and strategic decision-making.