Senior Manager, Client Operations

📋 Description

• Own end-to-end service performance metrics and SLAs.
• Lead technical incident response for production issues.
• Manage root cause analyses and corrective actions.
• Act as senior operational partner for enterprise clients.
• Oversee multi-channel client and cardholder support ops.
• Drive modernization of support infra and AI-assisted strategies.

🎯 Requirements

• 8+ years in client or service delivery ops in fintech, payments, or regulated tech.
• Experience leading enterprise incident response and RCAs.
• Proven ability to support enterprise accounts and executive stakeholders.
• Experience leading support teams, contact centers, and third-party providers.
• Strong payments ops knowledge: transactions, disputes, AML/KYC, PCI DSS.
• Technical fluency with API integrations and platform troubleshooting.

🎁 Benefits

• Competitive compensation aligned with experience.
• Fully remote work environment with results-focused culture.
• Comprehensive health, dental, vision benefits.
• Paid time off and work-life balance support.
• Ownership of critical operational initiatives with visibility.
• Exposure to senior leadership and strategic decisions.