Senior Manager, Client Operations

📋 Description

• Lead and transform the client operations function across fintech/payment environments.
• Own end-to-end service performance metrics and ongoing service delivery improvements.
• Direct incident response for production issues with cross-functional teams and partners.
• Oversee multi-channel client support operations and vendor management.
• Drive modernization of support infrastructure with automation and AI.
• Partner with compliance and regulatory teams to ensure alignment and security.

🎯 Requirements

• 8+ years in client or service operations leadership within fintech/payments or regulated tech.
• Strong experience in enterprise incident response and root cause analyses.
• Proven ability to manage enterprise accounts and communicate with executives.
• Experience leading support centers, call centers, and third-party providers.
• Understanding of payments ops, AML/KYC, PCI DSS, and regulatory requirements.
• Experience with platform migrations/implementations (CRM, CCaaS, telephony, AI-based tools) and API

🎁 Benefits

• Competitive compensation aligned with experience and impact.
• Fully remote work environment with flexibility and focus on results.
• Comprehensive health, dental, and vision benefits.
• PTO and work-life balance support.
• Ownership of critical operational initiatives with visibility to leadership.
• Professional development and mentorship opportunities.