Senior Manager, Client Operations

📋 Description

• Lead operational support for fintech client programs
• Own service metrics across channels and incident response
• Oversee third-party vendors and automation initiatives
• Partner with compliance and engineering for improvements
• Define escalation and reporting frameworks
• Drive AI-assisted support strategies and modernization

🎯 Requirements

• 8+ years in client/operations leadership in fintech or SaaS
• Experience with enterprise incident response and root cause analyses
• Proven ability to manage enterprise accounts and exec stakeholders
• Leadership of support teams, contact centers, and vendors
• Knowledge of payments ops, AML/KYC, PCI DSS
• Experience with CCaaS/CRM/ticketing/AI support platforms

🎁 Benefits

• Competitive compensation
• Fully remote work environment
• health, dental, vision benefits
• Paid time off and work-life balance
• Opportunity to lead critical initiatives
• Exposure to senior leadership