Senior Manager, Client Operations

📋 Description

• Lead and transform the client operations function.
• Own service performance metrics and client satisfaction.
• Navigate technical incident response for production issues.
• Collaborate with engineering, vendors, and clients.
• Oversee multi-channel support operations and outsourcing.
• Drive modernization of support infra and automation.

🎯 Requirements

• 8+ years in client/support operations in fintech/payments/SaaS.
• Experience with incident response and RCAs for enterprise customers.
• Executive-level communication with stakeholders.
• Experience leading support, contact centers, and third-party providers.
• Knowledge of payments ops, AML/KYC, PCI DSS.
• Experience with CCaaS/CRM/telephony/AI-powered support tools.

🎁 Benefits

• Fully remote work with flexible schedule.
• Competitive compensation; health/dental/vision benefits.
• PTO and work-life balance support.
• Opportunity to lead strategic operational initiatives.
• Exposure to senior leadership and strategic decisions.
• Growth in a high-growth fintech environment with AI-driven solutions.