Senior Manager, Client Operations

Added
21 hours ago
Type
Full time
Salary
Salary not provided

Related skills

crm jira apis telephony ticketing

๐Ÿ“‹ Description

  • Lead operational support for client programs
  • Own service metrics and escalation processes
  • Coordinate incident response with engineering/partners
  • Manage root cause analyses and actions
  • Oversee multi-channel client/cardholder support
  • Drive modernization of support tools and automation

๐ŸŽฏ Requirements

  • 8+ years in client/support ops in fintech/payments
  • Experience with incident response for enterprise customers
  • Proven ability to support enterprise accounts to executives
  • Lead teams across contact centers and third-party providers
  • Payments ops knowledge: AML/KYC, PCI DSS, dispute flows
  • Experience with CCaaS/CRM/telephony/ticketing/AI support

๐ŸŽ Benefits

  • Competitive comp aligned with experience
  • Fully remote work environment
  • Health/dental/vision benefits
  • PTO and work-life balance support
  • Ownership of critical initiatives
  • Exposure to senior leadership & strategic decisions
Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Operations Jobs. Just set your preferences and Job Copilot will do the rest โ€” finding, filtering, and applying while you focus on what matters.

Related Operations Jobs

See more Operations jobs โ†’