Senior Manager, Consulting (SaaS)

📋 Description

• Lead and develop a team of individual-contributor consultants, establishing a high-performance
• Define and reinforce a clear consulting standard with SMEs providing confident, opinionated
• Establish and implement consulting methodologies that promote best practices and delivery
• Manage performance against Professional Services metrics: utilization, CSAT, delivery efficiency.
• Develop a strategic knowledge plan to broaden cross-product expertise and reduce knowledge gaps.
• Coach consultants through regular one-to-one meetings and structured feedback.

🎯 Requirements

• 5+ years in Professional Services, implementation, consulting, or related in SaaS/enterprise
• 3+ years direct people-management leading Professional Services or similar resources.
• Experience defining and implementing methodologies emphasizing best practices and operational
• Strong leadership, coaching, and performance-management capabilities.
• Strong client-facing consulting skills translating business objectives to delivery strategies.
• Accountable, results-oriented, solution-focused with strong EQ and judgment.

🎁 Benefits

• Group critical illness insurance.
• Group income protection.
• Group life assurance.
• Pension plan.
• Vision benefits.
• Employee Assistance Program (EAP).