Senior Manager, Customer Advocacy

📋 Description

• Lead the Advocacy Program: Own and grow Outreach's customer advocacy program end to end, from
• Own the Reference Program: Manage customer references with Sales, Marketing, and Customer Success.
• Activate Customer Voices: Secure speaking opportunities, curate case studies, and drive customer
• Build the Advocate Community: Foster a community of advocates with tools, support, and recognition.
• Lead and Develop the Team: Coach and grow a team of advocacy professionals toward bigger roles.

🎯 Requirements

• Experience designing, launching, and scaling advocacy programs with measurable outcomes.
• Experience with customer advocacy tech to streamline processes and improve impact.
• Strong collaboration with executive leadership and cross-functional teams.
• Proven ability to mentor junior teammates and drive performance improvements.
• Excellent communication and relationship-building skills for internal and external stakeholders.

🎁 Benefits

• Location: Remote, United States
• Flexible time off; 401k; comprehensive medical, dental, and vision coverage
• Parental leave and fertility benefits
• Employee referral bonuses and office perks
• Inclusive culture and employee resource groups